Responsible Gambling

We take player safety seriously and promote responsible play across the site. This page explains our approach and the tools available to help you stay in control. Use the settings in your account or contact support if you need to limit play, take a break or self‑exclude. The information below sets out practical steps, warning signs and sources of professional support to help you manage gambling activity. Zoome Responsible Gambling is focused on clear options, quick actions and accessible support for users in Australia.

Zoome Responsible Gambling

Clear rules and practical tools are available in your account. Limits and time‑out options can be applied immediately. Help is available 24/7 via live chat and email for account actions related to responsible gambling.

Player protection principles

Account safety, voluntary limits and verification where required. Actions are user-driven: set or change limits, suspend access, or request account closure. We promote responsible thresholds and respect self-exclusion choices.

Tools to manage gambling activity

Multiple controls let you manage spend and time on the site. Changes can be applied in account settings or via support.

Deposit and loss limits

Set daily, weekly or monthly deposit limits to control spending. Loss limits can be applied to restrict net losses over set periods. Limits are adjustable but may have activation delays for safety.

Time-outs and session limits

Choose short cooling-off periods (24 hours to 7 days) or longer time-outs. Session reminders and automatic logout help reduce continuous play and encourage breaks.

Self-exclusion

Request a temporary or permanent self-exclusion from your account. Self-excluded accounts remain inaccessible for the chosen period and support is provided to help with the process.

Recognising signs of problematic behaviour

Frequent chasing of losses, neglecting work or family, borrowing to gamble, or sudden changes in sleep or finances are warning signs. Increased secrecy about gambling or failing to stick to limits also indicate a problem.

Guidance for staying in control

Set realistic limits before play. Use deposit caps and session breaks. Avoid gambling when stressed or under the influence. Keep banking and entertainment budgets separate. If you struggle to stop, use time‑out or self‑exclude and seek support.

Professional help and support organisations

If gambling causes harm, seek professional assistance. Free and confidential services are available across Australia to provide counselling, support and referrals.

Support contacts

Gambling Help Online, Gamblers Anonymous Australia and state-based counselling services provide guidance and treatment options. Check local health services and community resources for immediate support.