Data Privacy Policy
We operate Zoome and this Privacy Policy explains how we collect, use and protect personal information when you register, deposit, play or withdraw. The page describes the types of data we gather, the reasons we use it, the technical safeguards in place, and the choices you have over your information. Read this policy to understand account data handling, verification steps and how to contact us about your privacy. The policy applies to activity on our site and mobile interfaces where permitted by law.
Types of data we collect
Personal data: name, email, date of birth, postal address and contact number provided at registration or during KYC. Identification documents may be requested for verification after your first withdrawal.
Technical data: IP address, device and browser information, operating system, session metadata and cookies used to operate the site and maintain security.
Transactional data: deposit and withdrawal records, payment method details, transaction timestamps and wagering history needed for account management and compliance.
How information is used
Account operation: create and maintain your account, process deposits and withdrawals, and apply your chosen currency and settings.
Verification and compliance: confirm identity, satisfy KYC and anti-fraud checks, and fulfil legal obligations related to payments and responsible gambling.
Security and fraud prevention: detect and prevent unauthorised access, money laundering and suspicious activity, and to block abusive behaviour.
Communications: send account notices, transaction confirmations, security alerts and marketing messages only where you have consented. You can opt out of marketing at any time.
Data protection and security
Encryption: site connections use TLS 1.3 via Cloudflare SSL. Sensitive data in transit is encrypted.
Access controls: access to personal data is restricted to authorised personnel and third-party processors where needed to deliver services.
Operational safeguards: we use technical and organisational measures to reduce risk, including regular security reviews and restricted access policies.
Cookies and tracking technologies
We use cookies and similar technologies for session management, site functionality and analytics. Some cookies are essential for login and gameplay; others collect anonymous usage data.
Manage cookies through your browser settings or the cookie controls on our site. Disabling certain cookies may affect site features.
Your rights
Access and correction
You can request access to the personal data we hold about you and ask for corrections to inaccurate information through account settings or support.
Deletion and restriction
Requests to delete or restrict processing will be handled in line with legal and operational requirements. Some data must be retained to meet regulatory, tax or fraud-prevention obligations.
Withdraw consent and marketing preferences
You may withdraw consent for marketing at any time. Marketing opt-outs do not affect service-related messages or required account communications.
Data sharing and third parties
We share data with service providers who support payments, identity verification, hosting, analytics and fraud prevention. Data may also be disclosed to comply with legal requests from regulators or law enforcement.
Third parties process data on our behalf under contract and are required to safeguard your information.
Data retention
Data is retained for as long as needed to provide services, meet legal obligations and resolve disputes. Retention periods are determined by regulatory and operational requirements.
Updates to this policy
Privacy terms may be updated. Material changes will be posted on the site and notified to your registered email when appropriate. Continued use of the service after updates constitutes acceptance of the revised policy. Contact support to exercise any privacy rights or ask questions about this policy.